The Neo 120 is same as the Neo 110 but also comes with a self-cleaning function for the nozzle. NEO 120 Blue 32 ft Hot Water Hoses are available here. Our Neo Series bidets are ASME certified. Turn off the water supply valve We accept new and unopened returns for a full refund within 30 days from the date of purchase.To start the return process, please fill out this form here. The hot water t-adapter included with our bidets is 3/8″ at the top and bottom.If this is too small, we carry a larger 1/2″ t-adapter, which can be purchased from our accessories page. When contacting us, please ensure you have checked your set-up for the correct sized *T-Adapter, so that you will receive the correct parts.See below for instructions in determining the correctly sized fittings. Once the refund is processed, it will return to your original form of payment within 2-3 business days. Steps outlined below: Screws (2) If the provided Hot Water T-Adapter is too small, we have a larger size available—1/2” T-Adapter. If there is no access to the toilet tank connection, please contact us for alternative parts to install directly at the water supply. This part can be found on our website: Why is the included Hot Water Line Plastic?The Polyurethane Hoses are equally as strong as the Metal Braided Hoses as all of our parts are made with quality materials, built to last. Steps outlined below: This part can be found on our website: If you require another washer, please contact us here. The nozzle cap has likely fallen off causing the water to spray straight down into the toilet rather than at an angle. To check which sizing works best for you, please see the “T-Fit” FAQ section. The Neo 250 and 320 draw water from both your fresh cold water supply and hot water supply by connecting to the toilet tank and sink valve respectively. If it’s too big, then you have a 3/8” valve. If you urgently need a knob or lever, please contact us below via the links corresponding to the bidet model you need assistance with. This part can be found on our website: We do offer metal alternatives to the supplied plastic Hot Water Hose. 98 $14.95 $14.95 Note: The toilet tank connection is generally known as 7/8″ ballcock thread fitting in the USA. I lost the hot water cap. The original Hot Water T-Adapter included with your kit is 3/8” x 3/8” x 8 mm. I want to replace the Plastic Hot Water Line with Metal. This part can be found on our website: You can view a video of the troubleshooting steps. We recommend that you have at least 5 empty inches between the back of the toilet bowl and the wall. Guard Gates are available on our website here. My toilet keeps making a noise as if water is running after installing my bidet. You can refer to the manual when matching the accessory parts to their names. Steps outlined below: You will need the following alternative parts: a 3/8″ x 3/8″ x 8 mm Metal T-adapter or 1/2″ x 1/2″ x 8 mm Metal T-adapter and a 8 mm polyurethane hose with a 1/4″ nut. 6 ft Metal Hot Water Hoses are available here. This warranty does not apply to the following items: Damage or loss sustained in a natural calamity such as fire, earthquake, flood, thunder electrical storm, etc. Do you have a plastic or metal version of the 15/16” Cold Water T-adapter? You can view instructions on how to reattach the guard gate. Please note that all of our parts are made from quality material. 3. If there is no access to the toilet tank connection, please contact us for alternative parts to install directly at the water supply. LUXE Comfort-Fit Toilet Seats are designed to fit with Luxe Bidet Attachments. We recommend using disinfectant wipes or spray to wipe down the body of the bidet.Select models have a self-cleaning nozzle feature, which can rinse the outside of the nozzle(s) after use. 1/2” x 1/2” x 1/2” Plastic T-Adapters are available here. You want to push the hose all the way flush against the side of the Hot Water Metal T-Adapter before tightening the connection with the wing nut (as pictured below). Yes, as long as you can attach the bidet between the toilet seat and bowl. Catch Plate The NEO 110 is a basic model with one nozzle and one dial, while the NEO 120 has an additional self-cleaning nozzle feature that rinses the nozzles in water after use. Please see the FAQ question, “My Guard Gate has broken or fallen off the bidet. Single nozzle bidets have one nozzle while dual nozzle bidets feature a feminine wash nozzle in addition to the regular (or posterior) wash nozzle. My order is stuck in transit. (1) The Guard Gate can be reattached if the nubs on the Guard Gate remain undamaged (as seen in the first image). Do Luxe Bidets fit one-piece toilets? If you urgently need an Luxe Bumpers, please contact us here. See below for instructions in determining the correctly sized fittings. This part can be found on our website: Our bidets can be installed with raised toilet seats or risers so long as the toilet seat can be installed between the seat and the toilet bowl. When the bidet turns on and warm water is selected, the bidet draws water from both sources to mix inside of the unit to create warm water. These parts can be found on our website: The Shut-off T-Adapter will replace the Cold Water T-adapter that came with the bidet kit. After removing both the toilet seat and the screws / bolts, place the bidet on top of the toilet bowl, position the brackets to fit the screw holes, place the screws / bolts on top of the bidet and reattach the nuts under the bowl to secure the screws. Please check your Hose and T-Adapter connections. If the spray is in the general correct area, we recommend that the user move into the proper area for the spray to cleanse. It is made to stand up the high water pressure that will flow through it. We do offer both Plastic and Metal T-Adapters. NEO 120 Mode Setting Knobs are available here If the Guard Gate is broken in any way, it will need to be replaced before attempting to reattach it to the bidet. Yes. Sometimes different materials can be more compatible with your toilet fixtures (for example, if your fill valve is metal, the metal T-Adapter may be a better fit). Yes the Elite3, does have the nozzle cleaning function for maximum hygiene. Once the bolts are secured to the bidet and toilet bowl, simply snap the seat on top of the bolts by rotating the hinge caps clockwise to lock the seat in place. If you urgently need these parts, please contact us here. Push the Plastic Hose flush against the nipple of the Metal T-Adapter and screw the wing nut back on to secure the connection My NEO Series bidet is spraying water straight down into the toilet. The water temperature will be the same as the fresh water temperature. We also carry a 3/8” T-Adapter that can be attached at the water supply valve. The Hot Water Hose supplied with a NEO Bidet Kit is 10 ft long, but we carry longer versions in 16 ft and 32 ft. The teflon tape is used to thread accessories, helping to prevent leaks. The Cold Water T-Adapter is too big.If the 15/16” Cold Water T-Adapter is too big, we do offer smaller sizes. How do I remove the gap between the seat and the bowl?”, I lost or am missing some parts and would like to purchase replacements. NEO 250 Blue When contacting us, please ensure you have checked your set-up for the correct sized *T-Adapter, so that you will receive the correct parts. A. Unscrew the wing nut from the Metal T-Adapter and put the plastic hose through the nut 22” Cold Water Hoses are available here. Check if the nozzles have enough space to extend. What is the minimum or maximum water pressure needed for Luxe Bidets? A great product overall, and I prefer the Brondell over the Toto. What type of bidets do you offer?View our model comparison chart. One nub is different from the other as the ‘hooked’ nub securely connects to the bidet, while the other nub provides easy-access for cleaning. Filter Options . Replacement knobs are available for on our website here. Back-flow Reinstallation -- A small valve came out of the bidet. The cap can be screwed onto the hot water inlet, as shown here. Available here on our website. If the valve is smaller, it is a 3/8” ... toto washlet seat: the wind seems to be stuck and will not extend. The bidet should come with 2 Rubber Gaskets for the 2 Adjustment Plates. NEO 110 Water Pressure Knobs are available here Here are guides showing how to activate the self-cleaning features on these models. The Neo 110 model is our simplest Neo model with one control knob to control the water pressure. 7/8” x 7/8” x 1/2” Metal T-Adapter 1/2” x 1/2” x 8 mm Hot Water Metal T-Adapters are available here. We include all the necessary parts needed for installation. 1/2” x 1/2” x 1/2” Metal T-Adapters are available here. Where does this part go? You can view a video about the alternative installation here. 4. We carry an alternative size that is 22” inches in length. These parts can be found on our website: Please click here to contact us for replacement nozzle cap(s). 3/8” x 3/8 “ x 3/8” Metal T-Adapters are available here. Checking "Remember Me" will let you access your shopping cart on this computer when you are logged out. Can I install the bidet? Here is the list of parts included with the Luxelet E850. After installing the bidet, I hear a loud banging sound coming from my toilet or pipe. NEO 320 Water Pressure Levers are available here Unscrew the water line from the water supply valve Will a Luxe Bidet fit my toilet? Once the bolts are secured to the bidet and toilet bowl, simply snap the seat on top of the bolts by rotating the hinge caps clockwise to lock the seat in place. Register your bidet online and get an extended warranty. 15/16″ is also correct, however it is based on another standard of measurement (UNS measurement). To start the return process, please fill out this form here. 1/2” x 1/2”x 8 mm Metal T-Adapters are available here. 3/8” x 3/8” x 8mm Metal T-Adapters are available here. Adjustment Plates (2) Unscrew the water line from the water supply valve To use our hot water bidets with cold water only, use the provided hot water inlet cap and washer. Fixed Card This small valve is known as the Back-flow Prevention Valve. If you need these parts, please contact us here. Please bring the bidet forward and away from the toilet tank. If you urgently need these parts, please contact us here. Please see the dimensions in the diagram below. Please note this part will need to be installed with a different accompanying hose. If you want warm water, we do offer models that can be connected to a hot water source, normally under the sink. OPTIONAL STEP (Shortens hose length). (2) The Guard Gate can be reattached if the attachment sites on the bidet are fully intact (as seen in the second image). We carry both a metal and plastic version of the 15/16” x 15/16” x 1/2” Cold Water T-Adapter. Toilet Holster/Wall Mount with Screws Luxe Shut-off T-Adapters are available here. The wash nozzle is the standard nozzle on all our bidets. If they do not, move the bidet forward away from the toilet tank. Once the refund is processed, it will return to your original form of payment within 2-3 business days. 1/2” x 1/2” x 8 mm Hot Water Metal T-Adapters are available here. If it is not, we have alternative sizes: I need a longer Cold Water Hose.The Cold Water Hose supplied with a NEO Bidet Kit is 15” inches, but we carry a longer version in 22” inches. If you urgently need a MB Nozzle Cap, please contact us here. This part can be found on our website: If it is the same size, it is a 1/2” 3/8” x 3/8 “ x 3/8” Metal T-Adapters are available. There are two things to check to see if the Guard Gate can be reattached. I lost the nozzle cap(s) on my unit. 2 ft Metal Hot Water Hoses are available here. Push the Plastic Hose flush against the nipple of the Metal T-Adapter and screw the wing nut back on to secure the connection NEO 120 Water Pressure Knobs are available here Remove your toilet seat completely to reveal the bolts underneath the twist hinges. No. 1/2” x 1/4” Cold Water Hose, 15 inches Please contact us if you need these alternative installation parts. Should this accidentally come loose or become missing, it will affect the water flow from the water source into the bidet inlet. Plumbers tape or teflon tape purchased from any local hardware store will also work. The grand majority of our customers do not require a plumber and are able to install their bidet on their own in approximately 15 minutes. See “E” in the chart below. Please enter your username or email address. Do you carry any units that come with left-sided controls? 15/16” x 15/16” x 1/2” Metal T-Adapters are available here. If your toilet has a toilet tank connection, but the water line is hard / rigid instead of flexible, please check if you can remove the water line from both ends. We do offer both Plastic and Metal T-Adapters. My order is stuck in transit. These models have the same features. The water flow from the bidet is too strong. 3/8” x 3/8” x 8 mm Metal T-Adapters are available here. To manually clean the nozzle hold down the posterior button on the bidet itself and not the remote. Our bidets may be able to fit a one-piece toilet, depending on the dimensions. add-on bidet system that can add a cleansing front or rear wash to virtually any toilet. The grand majority of our customers do not require a plumber and are able to install their bidet on their own in approximately 15 minutes. Please check the nozzle area of your bidet to ensure that the nozzle cap is intact. These parts can be found on our website: If the leak persists, the T-Adapter may need to be replaced.If you urgently need this part, please contact us here. If you are using our Services via a browser you can restrict, block or remove cookies through your web browser settings. Steps outlined below: Please check if this size best suits your needs. The Teflon Tape is optional. We carry 3 different category of bidets —, Below are the different features of each category:Mechanical Attachment Bidets, What’s the difference between the NEO 110 and NEO 120? Please note that all of our parts are made from quality material. When contacting us, please ensure you have checked your set-up for the correct sized *T-Adapter and **Hose, so that you will receive the correct parts. Our Customer Care team will get back to you within 24-48 hours. NEO 250 Water Pressure Levers area available here We recommend that you have at least 5 empty inches between the back of the toilet bowl and the wall. The wash nozzle is the standard nozzle on all our bidets. All parts needed for installation are provided in the package. Please fill out this form to contact us directly about re-sending an order confirmation email. Hot Water Metal Hoses are 3/8” to connect to the t-adapter and 1/4” to connect to the bidet inlet. Our Neo Series bidets are ASME certified. What is the minimum or maximum water pressure needed for Luxe Bidets? It is made to stand up the high water pressure that will flow through it. If the valve is bigger, it is a 15/16” It is ultimately up to personal preference whether a lever or knob is easier to use. If you urgently need a Back-flow Prevention Valve, please contact us here. NEO 180 Mode Setting Knobs are available here The nozzles are operated separately; you cannot spray from both at once. Both the warm-water nozzle and seat of the same bidet toilet were contaminated with a CTX-M-9 group ESBL-producing E. coli with an identical PFGE band pattern (data not shown). Can I install the bidet on my RV toilet? 3/8” x 3/8” x 8mm Metal T-Adapter available here The recommended water pressure for our Luxe Bidets is from 30 – 75 PSI. If you urgently need a knob or lever, please contact us below via the links corresponding to the bidet model you need assistance with. My knob is broken. Here is the list of parts included with the Luxelet E850. Please note these Hot Water Metal Braided Hoses have different connection sizes than the provided Plastic Hose and will require a different accompanying T-Adapter to install. We include all the necessary parts needed for installation. 15/16” x 15/16” x 1/2” Cold Water T-Adapter If the provided wrench is missing from your kit, please contact us here directly for a replacement. These models have the same features. No, these are cold water models and do not come with necessary parts or valves to accommodate hot water. When you’re ready to use the bidet function on the bidet toilet seat, simply press the Wash button on the remote control or panel (likely mounted on the wall or attached to the seat). If you are unable to remove your toilet seat bolts, then unfortunately, you will not be able to install the bidet as bolt removal is required for installation. What is the difference between single and dual nozzle bidets? How to clean the nozzles. You can adjust the bidet on the toilet bowl to make sure it is positioned properly for use. NEO 110 Blue You can also check if the toilet seat is pressing down on the nozzle assembly during use, which can cause fluctuations in the water pressure. You must have JavaScript enabled in your browser to utilize the functionality of this website. 1/2” x 1/2” Bidet Hose, 4 ft The Hot Water T-Adapter does not fit my hot water supply. 32 ft Plastic Hose available here. Measure the length needed from the bidet to the Metal T-Adapter and trim the hose to the desired length for set up MB Nozzle Caps are available here. Sometimes during installation, your toilet bowl’s fill tube may have been displaced. To see a model comparison chart of all our bidets, please click here. The bidet extends 4 to 5 inches, when measured from the back of the toilet bowl. I lost or broke a part on my bidet and I cannot find it on your Accessories page. Is the water that comes out of the bidet stored in the toilet tank? No, these are cold water models and do not come with necessary parts or valves to accommodate hot water. I didn’t receive a confirmation for my order. to contact us directly about re-sending an order confirmation email. The Neo 180 is the same as the Neo 120 but comes with dual nozzles (normal wash nozzle and a women’s wash nozzle). 1/2” x 1/2” x 1/2” Plastic T-Adapters are available here. NEO 110 White What can I do? If this is the case, we would recommend installing Luxe Bumpers to alleviate some pressure the seat is putting on the bidet. Here is the list of parts included with the Luxelet E850. Unscrew the water line from the water supply valve Then, dry yourself with a small amount of toilet paper if necessary. Attach the 3/8” or 1/2” Metal T-Adapter to the water supply valve No. It remains closed at all times and can manually be opened for deep cleaning. Toilet seats that are slightly curved to rest over the bowl instead of flat on top of it may cause this problem. Once inserted, the side with the two prongs should be facing outside. Which Luxe Bidets are ASME or CUPC certified? These parts can be found on our website: If you urgently need either T-Adapter, please contact us here. If you urgently need an Luxe Bumpers, please, If you urgently need a Back-flow Prevention Valve, please. .tatsu-gmfur4njt3e3rx6k .accordion-content.ui-accordion-content{border-color: #000; }.tatsu-gmfur4njt3e3rx6k .accordion-head.ui-accordion-header{border-color: #000; }.tatsu-gmfur4njt3e3rx6k.tatsu-module{margin: 0 0 60px 0;}Where do I download the bidet instructions? Where is my nozzle at? The plastic used in our bidets is very durable and strong. What is the function of the 'nozzle guard gate' and how does it work? Inflated Tubes (2) NEO 320 Water Pressure Levers are available here S550e Washlet 18. 2 Circular Adjustment Plates with Rubber Gaskets If you are unable to remove your toilet seat bolts, then unfortunately, you will not be able to install the bidet as bolt removal is required for installation. Will a Luxe Bidet fit my toilet? If you urgently need a knob or lever, please contact us below via the links corresponding to the bidet model you need assistance with. The weight limit for our bidets is about 350 lbs. The trick is to also remove the screws / bolts that attach the seat hinges to the bowl. If you urgently need a NEO Hot Water Cap, please contact us here. Is the NEO 180’s lever or NEO185’s knob easier to use? The nozzle guard gate is an added hygienic feature that shields the nozzle(s) from any debris or splashback. If the provided teflon tape is missing from your kit, please contact us here directly for a replacement. I want to replace the Plastic Hot Water Line with Metal. Am I eligible for a refund? Please see the dimensions in the diagram below to decide if the bidet will fit your toilet. It is possible you have a twist-hinge toilet seat, which our bidets can be installed with. If your toilet does not have a tank, it is still possible to install a bidet. We also use content and scripts from third parties that may use tracking technologies. Since the metal braided hose has different connections, you will also need to purchase a “Brass T-Adapter (⅜” x ⅜” x ⅜”)” in order to complete the installation. 10 ft Plastic Hose available here For more information about how the self-cleaning works, please see the FAQ question, “What does ‘self-cleaning’ mean and how does the self-cleaning nozzle on some bidets work?” If you have access to your water supply valve behind the toilet or under the sink, then an alternative installation may work for you.You will need two alternative accessories to complete this installation. Teflon Tape is available on our website here.Plumbers tape or teflon tape purchased from any local hardware store will also work. Screw the Plastic Hose on to the bidet inlet Your order number can be found in the order confirmation email. If you want warm water, we do offer models that can be connected to a hot water source, normally under the sink. Please note these Hot Water Metal Braided Hoses have different connection sizes than the provided Plastic Hose and will require a different accompanying T-Adapter to install. against the plumbing valve you would like to install the T-Adapter to. Fixed Card To adjust the nozzle for the MB110, fully retract the nozzle by pushing the nozzle up all the way and use slight pressure to turn the nozzle counter-clockwise until the holes are facing forward. **Please ensure that the 10 ft Plastic Hose is long enough to reach the bidet attachment site from the water supply valve. Here is the list of parts included with the NEO 110, 120, 180, and 185. Both models come with the same parts and have the same function. Are your bidets compatible with elongated or round toilets? If you urgently need a Back-flow Prevention Valve, please contact us here. 1/2” x 1/4” Plastic Wrench Collar NEO 185 Mode Setting Knobs are available here You will need your email, Bidet ID, bidet model, and bidet color. 2 in 1 Nozzles; 3-in-1 Nozzles; Dual Nozzles; Exchangeable Nozzle Tips; Other Products. The cap can be screwed onto the hot water inlet, as shown here. Attach the 3/8” or 1/2” Metal T-Adapter to the water supply valve If it matches, then you have a 1/2” valve. To ensure the Guard Gate nubs are undamaged, please check that your Guard Gate looks just like the first image. The GoBidet 2003C Chrome Bidet Attachment is a high quality. 9 Top-Rated Bidet Massage Nozzle moves back and forth for massage effect. 10 ft Plastic Hose available here If the leak persists, the hose may need to be replaced.If you urgently need this part, please contact us here. 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